Accountancy
98
Agriculture, Fishing
2
Finance, Insurance
92
Call Centres
1
Catering & Hospitality
74
Construction, Property
117
Customer services
83
Defence/Armed Forces
63
Education
0
Electronics
57
Engineering, Manufacturing 146
Graduate, Trainees
47
Healthcare & Nursing
92
Human resources
73
IT & Internet
400
Legal
62
Management consultancy 65
Marketing, Advertising, PR 68
Media, Creative
7
Non-profit, Charities
0
Public sector & Services
9
Recruitment sales
61
Retail, Wholesale
74
Restaurant & Food Service 6
Sales
128
Science
20
Secretarial, Administration 25
Security
0
Senior appointments
11
Telecommunications
5
Transport, Logistics
7
Travel, Leisure, Tourism
24
Other
62
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 172 |
| Post:French Customer Service Agent
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Leeds
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| The announcement text: |
The goal of this position is to ensure consistent productivity and quality of service and service levels in support of the customer. Ensures compliance in meeting centre performance efficiencies to ensure centre objectives are met and customer satisfaction is maintained at all times. You must be fluent in Spanish.
Responsibilities:
Resolves*assist difficult customer calls
Tracks, monitors call activity and manages calls
Be professional both in personal appearance and in his*her attitude to his*her job.
Be able to work under own initiative.
Ability to work as part of a team and escalate issues where necessary to the Team Leader*Group Leader, ensuring the group as a whole maintains professionalism at all times.
In the absence of senior members of staff, demonstrate a responsible attitude and escalate areas of concern where necessary.
If necessary, carry out remedial action in complaint situations.
Problem determination and recording of accurate details on all incoming problems.
Be able to quickly assimilate technical and non-technical information.
The ability to deal with people (especially customers) Italian, French or Spanish on all levels in an efficient and courteous manner.
A working knowledge of software and hardware would be expected.
Use acquired knowledge to assist other members of staff.
Play an active part in the induction of new members of staff.
Play an active part in improving quality.
Ensure that department policy is adhered to (e.g. virus control, non-authorised software etc).
Undertake internal and external training as required.
Undertake various tasks as required by senior members of staff to set up procedures and processes to improve support methodology.
Continually strive to improve technical ability.
Tasks as required by Management.
Statement of Essential Job Function
This job description contains the key concepts, responsibilities, and tasks associated with each position. It is also a partial list of essential functions. Essential functions are duties that are fundamental or intrinsic to the position. Accordingly, managers should understand the essential functions that make up each job.
The following are requirements that apply to all positions:
Cope with stresses and demands that are associated with the job and*or the work environment so that acceptable and defined levels of performance and overall contribution are maintained. (While all jobs involve dealing with stresses, the particular stresses may vary job to job).
Work in areas which adhere to state and federal regulatory standards, or where no such standards exist, to nationally accepted guidelines; i.e., dust, fumes, physical and chemical agents.
Adaptable and flexible to work environment including, but not limited to,
Working overtime, as business needs may require,
Handling multiple tasks concurrently, and easily adapting to new assignments,
System tools
Produce clear, concise, accurate wr
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| Contact information |
| Employer: |
|
| Email: |
412@jobinliverpool.informnow.com
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| Phone: |
0131 555 0284
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Publication date: 2009-03-28 12:10:00
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